breakdown assist
Our Breakdown Assist option will provide you with a comprehensive programme,
in conjunction with the AA, which drivers can access through a dedicated freephone
line. Our fleet assistance programme provides round-the-year cover and includes:
- Recovery - if the vehicle can not be fixed on the spot, they will take your
driver and the vehicle, along with up to 4 passengers, to the driver’s
chosen destination
- At home - the AA will attend whether the vehicle is at home or work
- Onward travel - the AA will make alternative travel arrangements for
the driver, or arrange hotel accommodation
- European cover - the cover includes issuing travel documents, such as
vehicle on-hire certificates, and information on the legal requirements
for travelling abroad as well as comprehensive breakdown cover whilst
outside the UK
- A dedicated Breakdown Recovery line run in conjunction with the AA,
24 hours a day, 365 days a year
- A dedicated European service line to help arrange European
travel documents
Together with the AA, we set annual performance targets for our roadside
assistance. We monitor our performance on a monthly basis, and hold regular
review meetings.
